Sports / Casino
These terms set out what applies when you access balialot — your account, your transactions via GoPay or QRIS, and the content available where local law permits. Read through them before you open an account; they define how we operate and what you can expect from us.
These terms govern your use of balialot and come into effect the moment you create an account. They cover every interaction you have with the platform — from logging in on your Android or iOS browser to completing a transaction using GoPay or QRIS. Availability of specific features depends on your location and whether local law in your region permits access. We may update these terms when our services change or when applicable rules require it. When that happens, we will place the revised version at this URL. Continuing to use your account after a change takes effect means you have accepted the updated terms. If you disagree with a revision, you may close your account and request that we remove your data — the steps for doing that are in the Rights section below. These terms do not override any mandatory rights you hold under Indonesian consumer protection law. Where local law gives you a right that these terms would otherwise limit, that local right applies. If you have a question about how a specific clause applies to you, reach our support team through the contact paths listed on this page.
Not everything connected to your experience on balialot falls under a single policy. Here is a clear breakdown of what these terms cover and what sits outside their scope, so you know exactly where to look when a question comes up.
Your login credentials, session behaviour across Android and iOS browsers, account balance, and bet history are governed by these terms. Any dispute about account access or session continuity is handled under this policy.
Payments processed through GoPay or QRIS on balialot fall within scope. We handle the record of what was submitted; the payment network's own terms apply to how funds move on their side, and availability depends on local regulation.
Game titles from studios including PG Soft, CQ9, and Microgaming are presented as available in the lobby. These terms cover your access to that content. Individual game rules and mechanics are set by each studio, not by this policy.
Links to external pages, partner sites, or payment provider portals are outside the scope of these terms. Once you leave balialot, the terms of that third party apply. We cannot accept responsibility for their content or data practices.
You have real choices here — not just a list of things we can do. Your account dashboard, accessible after login, is where most of these actions start. From there you can review your transaction history, check the payment records tied to your GoPay or QRIS submissions, and see the bet history attached to your account across sessions. If any of the details we hold are wrong — name, contact address, preferred payment method — you can submit a correction request directly through the support channel listed below. We will confirm receipt and process the update. If you want to know what data we hold about you, send a written request to our support team and we will respond with a summary of the records tied to your account. Closing your account and requesting data removal is also available — raise it through the same support path.
Log in and open the account dashboard to see transaction history, bet records, and the payment entries linked to your GoPay or QRIS deposits.
Submit a correction request via our support channel if your registered name, contact details, or payment preferences contain an error. We will confirm and update.
Ask our support team in writing for a summary of the personal data tied to your account. We will respond with what we hold and how it is used.
If you want to close your account and have your data removed, raise the request through our support contact path. We will guide you through the steps shown in the process.
Have a question about these terms, your account data, or how a specific clause applies to you? These are the contact paths available. Response times depend on volume, but we aim to acknowledge every request.
Open the chat widget in your account dashboard after login. This is the fastest path for questions about transactions, GoPay or QRIS records, and account access.
Send a written request to our support email address listed in your account settings. Use this for data summary requests, correction submissions, or formal policy questions.
The Help Centre in your account area covers common questions about terms, account steps, and payment records. Check here first before opening a new request.
Your account data — login records, transaction entries tied to GoPay or QRIS, and session history — is stored on secured infrastructure with access controls in place. We do not share your personal data with third parties outside what is needed to process a transaction or comply with a legal requirement.
We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. The exact retention window depends on the type of data and local regulatory requirements for your region.
We use cookies to keep your session active across your Android or iOS browser and to remember your account state between visits. You can adjust cookie settings in your browser, though some functions require session cookies to work correctly.
Your account is protected by your login credentials. Do not share your password with anyone. If you think your account has been accessed without your permission, contact support immediately using the live chat or email paths listed on this page.
If you want to request a change to how we hold or use your data, or if you want to escalate a concern about this policy, send a written message to our support team. We will respond with the available steps.
These are the questions we get most often about how these terms work, what rights you have, and how to take action on your account.
These terms apply from the moment you create an account on balialot. Every session, transaction via GoPay or QRIS, and piece of content you access through the lobby is covered. Availability depends on whether local law in your region permits access.
We update the terms at this URL whenever a change is made. If you log in after a revision has been posted and continue using your account, that counts as acceptance. Check this page periodically or contact support if you want to know what changed and when.
Send a written request to our support team via email or live chat. We will respond with a summary of the personal data tied to your account — login records, transaction entries, and account activity — and explain how each type is used and retained.
Yes. If your registered name, contact information, or payment preference contains an error, raise a correction request through our support channel. We confirm receipt and process the update. You can start this from the live chat or by sending an email to the address in your account settings.
When you close your account and request data removal, we process the deletion of personal records subject to any retention period required by applicable rules. Raise the request through our support team and we will walk you through the steps shown in the process.
No. These terms cover what balialot records and processes on our side — the submission you make through GoPay or QRIS, your account balance, and your transaction history. The payment network's own terms govern how funds move on their end, and availability depends on local regulation.